FAQs
1.DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No. You can place an order as a guest without creating an account.
However, creating an account may provide additional convenience, including:
- A faster checkout process
- Easy access to your order status and order history
- Updates about new products, special offers, and promotions
2.WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit cards, including Visa, Mastercard, Discover, and American Express, as well as PayPal where available.
The payment methods available to you will be displayed at checkout.
3.HOW SECURE IS MY ONLINE ORDER?
We take the security of your personal and payment information seriously.
Our website uses SSL encryption technology to help protect information transmitted during checkout. Your payment details are securely processed by our authorized third-party payment providers.
We do not directly store your complete credit card information on our servers.
4.ARE THERE ANY CURRENCY CONVERSION OR EXCHANGE RATE FEES?
Prices on our website are displayed in U.S. Dollars (USD), unless otherwise indicated.
If your credit or debit card uses another currency, your card issuer or payment provider may convert the transaction according to its applicable exchange rate. Additional currency conversion or international transaction fees may also apply depending on your financial institution.
Please contact your card issuer or payment provider for further information.
5.HOW SHOULD I ENTER MY SHIPPING ADDRESS?
Please make sure that your shipping information is complete and accurate before placing your order.
We recommend entering your address using English or Latin characters whenever possible, especially for international deliveries. Please include your full name, street address, city, state or province, postal code, country, and a valid contact number.
Incorrect or incomplete shipping information may result in delivery delays or returned packages.
6.CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
If you need to change your shipping address, please contact our customer support team as soon as possible after placing your order.
We will do our best to assist you before your order is processed or shipped. However, once an order has entered the fulfillment process or has been shipped, we may not be able to modify the delivery address.
Please carefully review your shipping information before completing your purchase.
7.WHAT SHOULD I DO IF AN ITEM IS MISSING FROM MY ORDER?
If you receive your package and believe that an item is missing, please check the package and packing materials carefully first.
If an item is still missing, please contact us at service@epicquestis.com as soon as possible.
To help us resolve the issue efficiently, please provide your order number, the name of the missing item, and any relevant photos of the package and items received.
8.STILL HAVE QUESTIONS?
If you have any other questions regarding our beauty and skincare products, your order, shipping, payment, or customer service, please contact us directly at:
Email: service@epicquestis.com
Our customer support team will be happy to assist you.
Company Name: Hubei Xiyi E-Commerce Co., Ltd.
Company Address: Room 602-122, Factory Building No. 6, No. 189 Jinshan Avenue, Kaitie District, Huangshi, Hubei, China
Contact Information: +86 17623582972
Email: service@epicquestis.com