Shipping & Delivery
Processing Time
Processing time includes order verification, payment confirmation, product preparation, quality checks, and packaging.
Orders are generally processed and prepared for shipment within 72 hours after the order has been successfully placed and payment has been received.
Please note that processing times may be longer during holidays, promotional events, or periods of unusually high order volume.
Shipping Time
Shipping time refers to the estimated period between the dispatch of your order and its arrival at the delivery destination.
Estimated delivery times may vary depending on the destination country or region, shipping carrier, customs clearance, local delivery conditions, and other factors outside our direct control.
USA & Canada
Standard Secured Shipping: Approximately 2–4 weeks, subject to product availability and local delivery conditions.
Australia & New Zealand
Standard Secured Shipping: Approximately 2–4 weeks, subject to product availability and local delivery conditions.
United Kingdom & Europe
Standard Secured Shipping: Approximately 2–4 weeks, subject to product availability and local delivery conditions.
Other Countries & Regions
Standard Secured Shipping: Approximately 2–5 weeks, subject to product availability and local delivery conditions.
Please note that these delivery times are estimates and are not guaranteed. Some destinations may experience longer shipping times due to customs procedures, local postal services, weather conditions, holidays, or other circumstances beyond our control.
Insured Shipping
Where insured shipping is available and selected, additional protection may apply if your package is confirmed lost in transit or arrives damaged.
If you experience a shipping issue, please contact us at service@epicquestis.com and provide your order number along with any supporting information or photos.
After reviewing the available shipping information and supporting evidence, we will assist you with the appropriate resolution in accordance with our applicable policies.
Priority Insured Shipping
Where Priority Insured Shipping is available, qualifying orders may receive priority during order processing.
However, actual delivery times may still be similar to standard shipping depending on order volume, carrier operations, destination, customs processing, and other factors outside our control.
Priority shipping does not guarantee delivery by a specific date unless explicitly stated at checkout.
Separate Shipments
Some orders may contain products that are fulfilled separately.
As a result, items from the same order may be shipped in more than one package and may arrive at different times.
If this occurs, you may receive separate tracking information for each shipment where available.
Order Tracking
Once your order has been shipped and tracking information becomes available, we will send you a shipping confirmation email.
Please note that tracking information may take several days to update after your package has been dispatched. In some cases, carriers may require additional time before the latest tracking status appears online.
You may use the tracking information provided in your shipping confirmation email to check the status of your package.
Many international shipments can also be tracked through:
If your tracking information has not updated for an extended period, please contact us at service@epicquestis.com for assistance.
Possible Shipping Delays
International shipping may occasionally take longer than the estimated delivery timeframe.
Delays may occur due to:
High order volumes
Customs clearance
Local carrier delays
Public holidays
Severe weather
Transportation disruptions
Incorrect or incomplete shipping information
Other circumstances outside our reasonable control
During busy periods, orders may require additional processing or transportation time.
We appreciate your patience and understanding. Our team works to process and dispatch orders as efficiently as possible while maintaining appropriate product handling and quality standards.
Order Change Requests
If you need to make changes to your order, please contact us at service@epicquestis.com within 24 hours of placing your order.
When contacting us, please provide your order number and clearly describe the changes you would like to request.
We will do our best to accommodate your request if your order has not yet entered the fulfillment or shipping process.
Once an order has been processed or shipped, we may no longer be able to modify:
The shipping address
Product selections
Product quantities
Other order details
Please carefully review your order information, selected products, quantities, and shipping address before completing your purchase.
Contact Us
If you have any questions about shipping, delivery, tracking, or your order status, please contact our customer support team.
Email: service@epicquestis.com
Company Name: Hubei Xiyi E-Commerce Co., Ltd.
Company Address: Room 602-122, Factory Building No. 6, No. 189 Jinshan Avenue, Kaitie District, Huangshi, Hubei, China
Contact Information: +86 17623582972