Privacy Policy

This Privacy Policy describes how Epicquestis (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, or make a purchase from www.epicquestis.com (the “Site”).

By using our Site, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

When you visit the Site, we may automatically collect certain information about your device and your interaction with our website.

This information may include:

  • Your web browser type
  • IP address
  • Time zone
  • Device information
  • Cookies and similar technologies
  • Pages or products you view
  • Websites or search terms that referred you to our Site
  • Information about how you browse and interact with the Site

We refer to this information as “Device Information.”

We may collect Device Information using technologies such as:

Cookies: Small data files placed on your device or computer that may contain a unique identifier. Cookies help us operate our website, remember preferences, understand website usage, and improve your shopping experience.

Log Files: These files record activity on the Site and may collect information such as your IP address, browser type, internet service provider, referring and exit pages, and date and time information.

Web Beacons, Tags, and Pixels: Electronic technologies that help us understand how visitors browse and interact with our Site and may help us measure the effectiveness of our marketing activities.

When you make a purchase or attempt to make a purchase through the Site, we may also collect certain information from you, including:

  • Your name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details
  • Payment-related information necessary to complete your transaction

We refer to this information as “Order Information.”

In this Privacy Policy, “Personal Information” generally refers to both Device Information and Order Information, as well as other information that identifies or can reasonably be linked to you.

How We Use Your Personal Information

We use the Order Information we collect primarily to process and fulfill orders placed through the Site.

This may include:

  • Processing your order and payment
  • Arranging shipment and delivery
  • Providing order confirmations, invoices, and shipping updates
  • Communicating with you regarding your purchase
  • Responding to customer service requests
  • Screening transactions for potential fraud or security risks
  • Processing returns, refunds, or other after-sales requests
  • Improving our products, services, and customer experience

Where permitted by applicable law and based on your preferences, we may also use your information to provide you with information about our beauty and skincare products, promotions, new releases, and other offers that may be relevant to you.

We may use Device Information to help identify potential fraud and security risks and to improve and optimize our Site.

For example, we may use this information to understand how customers browse and interact with our website and to evaluate the effectiveness of our marketing and advertising activities.

Sharing Your Personal Information

We may share your Personal Information with trusted third-party service providers that help us operate our online store and provide services to you.

These service providers may include companies that assist us with:

  • Website hosting and e-commerce services
  • Payment processing
  • Shipping and order fulfillment
  • Customer support
  • Website analytics
  • Fraud prevention
  • Marketing and advertising
  • IT and security services

These third parties are provided only with information reasonably necessary to perform services on our behalf and are expected to handle Personal Information in accordance with applicable privacy and data protection requirements.

Where enabled on our Site, we may use analytics services such as Google Analytics to help us understand how visitors use our website.

We may also disclose Personal Information when reasonably necessary to:

  • Comply with applicable laws and regulations
  • Respond to a subpoena, court order, search warrant, or other lawful request
  • Protect our legal rights or property
  • Protect the safety and security of our customers or others
  • Prevent fraud, abuse, or illegal activity

We do not sell your Personal Information solely for monetary consideration.

Advertising and Marketing

We may use information about your interactions with our Site to provide marketing communications or advertisements that may be relevant to your interests, where permitted by applicable law.

Advertising partners and third-party platforms may use cookies, pixels, or similar technologies to measure advertising performance and provide personalized advertising.

Depending on your location, you may have the right to limit or opt out of certain types of targeted or personalized advertising.

You can also control certain cookies through your browser settings or through any cookie preference tools made available on our Site.

Cookies

Cookies help us provide important website functions and improve your experience when visiting Epicquestis.

We may use cookies for purposes including:

  • Keeping the Site functioning properly
  • Remembering your preferences
  • Supporting shopping cart and checkout functions
  • Understanding website traffic and usage
  • Improving Site performance
  • Preventing fraud and enhancing security
  • Measuring marketing and advertising effectiveness

Most internet browsers allow you to manage or disable cookies through browser settings.

Please note that disabling certain cookies may affect the functionality or availability of some features of our Site.

Do Not Track

Some browsers offer a “Do Not Track” (“DNT”) feature that allows users to signal their preferences regarding online tracking.

Because there is currently no universally accepted standard regarding how websites should respond to DNT signals, our Site may not automatically change all data collection practices in response to such signals.

Where required by applicable law, we will honor applicable legally recognized privacy preference mechanisms.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your Personal Information.

These rights may include the right to:

  • Request access to Personal Information we hold about you
  • Request correction of inaccurate Personal Information
  • Request deletion of certain Personal Information
  • Request restriction of certain processing activities
  • Object to certain uses of your Personal Information
  • Withdraw consent where processing is based on your consent
  • Request a copy of certain Personal Information
  • Opt out of certain marketing communications

To exercise an applicable privacy right, please contact us using the contact information provided at the end of this Privacy Policy.

We may need to verify your identity before completing certain requests.

International Data Transfers

Because we operate an international online store and may work with service providers located in different countries, your Personal Information may be processed or stored outside the country or region where you live.

Where required by applicable law, we take reasonable measures to ensure that international transfers of Personal Information are subject to appropriate safeguards.

Data Retention

We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

For example, when you place an order through our Site, we may retain your Order Information for our business records, customer service, fraud prevention, accounting, tax, legal, and regulatory purposes.

We may also retain information where required or permitted by applicable law.

When Personal Information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it in accordance with applicable requirements.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect Personal Information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Our Site may use SSL encryption technology to help protect information transmitted between your browser and our website.

Payment transactions are processed through third-party payment service providers. We do not directly store complete payment card information on our own servers where payment information is handled directly by the applicable payment provider.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Children's Privacy

Our Site and services are intended for adult customers and are not directed toward children.

We do not knowingly collect Personal Information from children in violation of applicable law.

If you believe that a child has provided Personal Information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

Third-Party Links

Our Site may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of websites operated by third parties.

We encourage you to review the privacy policies of any third-party websites or services you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website operations, services, technologies, or applicable legal and regulatory requirements.

Any updated version of this Privacy Policy will be posted on this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your Personal Information.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the handling of your Personal Information, or if you would like to submit a privacy-related request or complaint, please contact us using the information below.

Email: service@epicquestis.com

Company Name: Hubei Xiyi E-Commerce Co., Ltd.

Company Address: Room 602-122, Factory Building No. 6, No. 189 Jinshan Avenue, Kaitie District, Huangshi, Hubei, China

Contact Information: +86 17623582972