Terms of service
This website is operated by Epicquestis. Throughout the Site, the terms “we,” “us,” and “our” refer to Epicquestis and its operating company, Hubei Xiyi E-Commerce Co., Ltd.
Epicquestis offers this website, including all information, tools, products, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws. Your statutory rights as a consumer are not affected by these Terms.
By visiting our Site and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms, conditions, and policies referenced herein or made available through the Site.
These Terms of Service apply to all users of the Site, including, without limitation, browsers, customers, merchants, vendors, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website.
By accessing or using any part of the Site, you agree to be bound by these Terms of Service. If you do not agree with these Terms, you should not access the website or use our Services.
Any new features, products, services, or tools added to our online store will also be subject to these Terms of Service.
We may update, modify, or replace any part of these Terms by posting changes on this page. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms, subject to applicable law.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to offer and sell our beauty and skincare products and related services online.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have reached the age of majority and have given any required consent for your minor dependents to use this Site.
You may not use our products, website, or Services for any unlawful or unauthorized purpose.
You must comply with all applicable laws and regulations when using our Site and Services, including applicable intellectual property and copyright laws.
You must not transmit viruses, malware, worms, malicious code, or any other harmful technology through the Site.
A material breach or violation of these Terms may result in suspension or termination of your access to the Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse or limit Service where reasonably necessary and permitted by applicable law.
You understand that information you provide through the Site, other than payment information handled through secure payment processing systems, may be transmitted across various networks and adapted to technical requirements of connecting networks or devices.
Payment card information is encrypted during transmission through applicable secure payment processing systems.
You agree not to reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission, except where otherwise permitted by law.
The headings used in these Terms are provided for convenience only and do not limit or otherwise affect the meaning of these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to provide accurate and current information on our Site.
However, information made available on the Site may occasionally contain errors, omissions, or outdated information.
Materials on the Site are provided for general informational purposes and should not necessarily be relied upon as the sole basis for making decisions where more complete or current information may be required.
Certain information on the Site may be historical and is provided for reference only.
We reserve the right to modify or update Site content at any time, subject to applicable law.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products may change from time to time without prior notice, subject to applicable law.
We reserve the right to modify, suspend, or discontinue any product, feature, or part of the Service at any time.
Where required by applicable law, we will provide appropriate notice.
We are not responsible for price changes, modifications, suspension, or discontinuation of the Service except where liability cannot legally be excluded.
SECTION 5 - PRODUCTS OR SERVICES
Certain beauty, skincare, cosmetic, personal care, or related products may be available exclusively through our online store.
Products may be available in limited quantities and may be eligible for returns, exchanges, or refunds only in accordance with our applicable Returns Policy.
We make reasonable efforts to display product images, packaging, colors, and other visual details as accurately as possible.
However, the actual appearance of products may vary slightly depending on your device, screen settings, product packaging updates, or manufacturing variations.
We reserve the right, where permitted by law, to limit sales of our products or Services to certain persons, geographic regions, or jurisdictions.
We may also limit the quantities of products available for purchase.
Product descriptions, packaging, availability, and prices may be updated from time to time without prior notice.
We may discontinue any product at any time.
Any offer for a product or Service made on this Site is void where prohibited by law.
We do not guarantee that every product or Service will meet every individual customer's personal expectations, preferences, or skincare needs.
Individual experiences with beauty and skincare products may vary.
Nothing on our Site is intended to replace professional medical or dermatological advice.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, pricing errors, product availability issues, unauthorized transactions, or suspected resale activity.
Restrictions may apply to orders placed using the same customer account, payment method, billing address, or shipping address.
If we modify or cancel an order, we may attempt to notify you using the email address, billing information, or telephone number provided when the order was placed.
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all transactions made through our store.
You are responsible for promptly updating your information where necessary so that we can process transactions and contact you regarding your order.
For additional information regarding returns and refunds, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide access to tools, features, applications, or services offered by third parties.
We do not necessarily monitor or control all third-party tools made available through the Site.
Third-party tools may be provided on an “as is” and “as available” basis and may be subject to separate terms and privacy policies established by the relevant third-party provider.
Your use of any optional third-party tool is at your own discretion.
We encourage you to review and understand the applicable terms and policies of any third-party provider before using its services.
We may introduce new services, features, tools, or resources in the future. Such features and services will also be subject to these Terms where applicable.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products, services, payment options, or features available through our Service may involve third parties.
Third-party links on our Site may direct you to websites that are not operated or controlled by Epicquestis.
We are not responsible for reviewing or guaranteeing the accuracy, security, availability, content, products, or services offered by third-party websites.
Your use of third-party websites or services may be subject to separate terms and privacy policies.
Please carefully review the policies and practices of third parties before completing transactions or providing personal information.
Questions, complaints, or concerns regarding third-party products or services should generally be directed to the applicable third party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you submit reviews, feedback, ideas, suggestions, proposals, images, comments, or other materials to us, you grant us permission, to the extent permitted by applicable law, to use such materials for legitimate business purposes.
This may include displaying customer reviews, improving our products or Services, or responding to customer feedback.
You should not submit content that infringes another person's copyright, trademark, privacy, intellectual property, personality, or other legal rights.
You must not submit content that is unlawful, abusive, defamatory, threatening, obscene, fraudulent, misleading, or harmful.
You must not upload viruses, malware, or other malicious code through customer reviews, forms, or other areas of the Site.
You may not use a false email address, impersonate another person, or misrepresent the origin of any submission.
You are responsible for the accuracy and legality of content you submit.
We reserve the right, where permitted by law, to moderate, remove, or restrict content that violates these Terms or applicable law.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through our store is governed by our Privacy Policy.
Please review our Privacy Policy for more information about how Epicquestis collects, uses, stores, and shares personal information.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our Site may contain typographical errors, inaccuracies, or omissions.
These may relate to:
Product descriptions
Ingredients or product information
Pricing
Promotions
Discounts
Shipping charges
Delivery estimates
Product availability
Other store information
We reserve the right to correct errors, inaccuracies, or omissions and to update information where reasonably necessary.
If incorrect information materially affects an order you have already placed, we may contact you regarding available options, including order modification or cancellation where appropriate.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
SECTION 12 - PROHIBITED USES
In addition to other restrictions contained in these Terms, you are prohibited from using the Site or its content:
For any unlawful purpose
To encourage or participate in unlawful activities
To violate applicable laws or regulations
To infringe our intellectual property rights or the rights of others
To harass, abuse, threaten, defame, intimidate, or discriminate against others
To submit false or misleading information
To upload or transmit viruses, malware, or malicious code
To unlawfully collect or track personal information belonging to others
To spam, phish, pharm, scrape, crawl, or engage in unauthorized automated data collection
For fraudulent, obscene, abusive, or malicious purposes
To interfere with or circumvent Site security features
To interfere with the normal operation of the Site or Services
We reserve the right to restrict or terminate access to the Service for violations of these prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We aim to provide a reliable online shopping experience but cannot guarantee that access to our Service will always be uninterrupted, timely, secure, or completely error-free.
We do not guarantee that all information or results obtained through use of the Service will always be accurate or reliable.
From time to time, we may suspend or restrict portions of the Service for maintenance, security, technical, operational, or other legitimate reasons.
To the maximum extent permitted by applicable law, the Site and Services are provided on an “as is” and “as available” basis.
Nothing in these Terms excludes warranties, guarantees, remedies, or liabilities that cannot legally be excluded under applicable consumer protection laws.
To the maximum extent permitted by law, Epicquestis, Hubei Xiyi E-Commerce Co., Ltd., and their respective employees, officers, representatives, contractors, service providers, suppliers, affiliates, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the Site or Services where such liability may lawfully be excluded.
Where applicable law does not permit certain exclusions or limitations of liability, our liability will be limited only to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Epicquestis, Hubei Xiyi E-Commerce Co., Ltd., and their affiliates, employees, officers, representatives, contractors, licensors, service providers, and suppliers from reasonable claims or demands arising from:
Your material breach of these Terms
Your violation of applicable law
Your infringement of the legal rights of another person
This section does not apply where such obligations cannot legally be imposed under applicable consumer protection law.
SECTION 15 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.
The unenforceable portion will be treated as severed from these Terms without affecting the validity and enforceability of the remaining provisions.
SECTION 16 - TERMINATION
These Terms remain effective while you use our Site or Services.
You may stop using the Service at any time.
We may suspend or terminate your access to the Service where we reasonably believe that you have materially violated these Terms, engaged in fraudulent or unlawful activity, or created a security risk.
Any rights, obligations, or liabilities that arose before termination may continue after termination where appropriate.
SECTION 17 - ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Returns Policy, Shipping Policy, and other applicable policies displayed on the Site, constitute the agreement governing your use of the Service.
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Where permitted by law, these Terms supersede previous versions of our online Terms of Service relating to the same subject matter.
Any interpretation of these Terms will be subject to applicable law and consumer protection requirements.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements through which we provide Services will be governed and interpreted in accordance with applicable laws and regulations.
Nothing in these Terms is intended to deprive consumers of any mandatory protections available under the laws of their country or region of residence where such protections apply.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You may review the most current version of these Terms of Service on this page at any time.
We reserve the right to update, change, or replace portions of these Terms by posting revisions on our website.
Where required by applicable law, we will provide additional notice of material changes.
Your continued use of the website following the effective date of updated Terms constitutes acceptance of those changes, subject to applicable legal requirements.
We encourage you to review this page periodically for updates.
SECTION 20 - CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us using the information below.
Email: service@epicquestis.com
Company Name: Hubei Xiyi E-Commerce Co., Ltd.
Company Address: Room 602-122, Factory Building No. 6, No. 189 Jinshan Avenue, Kaitie District, Huangshi, Hubei, China
Contact Information: +86 17623582972