Return & Refund Policy
We want you to be satisfied with your purchase from Epicquestis. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your items.
Eligible returned items will be refunded after they have been received and inspected. Please note that original shipping charges are generally non-refundable unless otherwise required by applicable law.
Return conditions may vary during promotional events or special sales periods. Please review the specific terms and conditions of any promotion before placing your order.
Returns Process
To request a return, please contact us at service@epicquestis.com.
When contacting us, please provide:
Your order number
The name of the item(s) you would like to return
The reason for your return
After we receive your request, our customer support team will provide you with the appropriate return instructions.
Please do not return any items without first contacting our customer support team, as unauthorized returns may not be accepted.
Returned products should be in their original condition and, where applicable, include the original packaging.
Damaged Items
If your order arrives damaged, please contact us at service@epicquestis.com within 14 days of receiving your package.
Please use the subject line:
DAMAGED ITEM
To help us review your request efficiently, please include:
Your order number
A description of the damage
Clear photos of the damaged item
Photos of the packaging, if available
Our customer support team will review the information provided and assist you with the appropriate next steps.
Missing Items
If your package arrives and one or more items from your order are missing, please contact us at service@epicquestis.com as soon as possible.
Please use the subject line:
MISSING ITEM
When contacting us, please include your order number and the name of the missing item(s).
We will review your order and shipment information and assist you accordingly.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If your return is approved, the refund will generally be issued to your original payment method.
Please note that the time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Contact Us
If you have any questions regarding returns, damaged products, missing items, or refunds, please contact our customer support team.
Email: service@epicquestis.com
Company Name: Hubei Xiyi E-Commerce Co., Ltd.
Company Address: Room 602-122, Factory Building No. 6, No. 189 Jinshan Avenue, Kaitie District, Huangshi, Hubei, China
Contact Information: +86 17623582972